Care Packages You Can Trust

Broadband Standard Care

Broadband Standard Care offers guaranteed clearance of an end user access fault within 40 clock hours of the supplier reporting it to Surfwise. This care package comes as standard on all our broadband products.

Broadband Enhanced Care

Our Enhanced Care package offers additional technical support 24/7. It offers a three hour response to reported faults and a Service Level guarantee that an end user access fault will be cleared within 20 clock hours of the supplier reporting the fault to Surfwise. To achieve this,engineers are available 24 hours a day and seven days a week to repair any end user access fault covered by this package providing that unrestricted access to the End User’s premises is available.

Broadband Enhanced Care enables suppliers to offer end users a guaranteed 24 hour fault clearance promise. Surfwise’s Broadband Enhanced Care Package applies to the End User Access i.e. From the telephone exchange to the supplier’s demarcation point in the end user’s premises and does not include any end user equipment.

For more information on Surfwise's Broadband Care Packages please call a member of our Sales Team.